Maintenance
Maintenance includes periodic services that are typically organized, scheduled and targeted at maintaining the E-commerce infrastructure at the same or better state of performance compared to when it was approved and launched. Some are automated Maintenance services typically include:
- User error / issue tracking and resolution
- Hosting environment management
- Server updates
- Performance monitoring and Logfile reviews
- Security fixes / patches to the e-commerce application
- Source code management
- Coordination of Dev – Stage – Production environments
- Test Automation
- Bug fixes
- QA and production updates
Other services upon request (the offering is not limited to this list)
Support
Support services are focused on helping our clients with ongoing E-commerce merchandising, marketing and site operations. These services can augment, replace, or fill-in gaps with current merchant teams. Support services include:
- Functional and Technical user support
- Issue triage and resolution
- Issue-related functional enhancement
- Catalog and Product data updates
- Report generation & analysis
- Ongoing, regular analytics review and recommendations
- Marketing campaigns and promotions setup and support (set up and running campaigns)
- Email campaigns and landing page setup
- Content editing and updates
Other services upon request (the offering is not limited to this list)
Evolution
Our Evolutionary services are for planned, feature-based upgrades and site optimization.
We also design and execute e-commerce growth-related services that enhance the performance of the e-commerce website and systems:
- E-commerce roadmap planning
- Feature enhancements
- Conversion optimization (CRO) services
- Campaign and content program buildout / launch support
- Platform upgrades
- Integration projects (add PIM, CRM other services)
- Data Migration
- Omnichannel feature design and integration (BOPIS, Financing Tools, Marketplace additions including aggregation gateways like Feedonomics)
- SEO / Growth marketing services
Other services upon request (the offering is not limited to this list)
Wasserman Digital’s combination of Magento experience, system integration excellence, in-depth e-commerce knowledge and rapid development skills enabled it to dramatically improve the features, functionality and user experience for each of our key customer segments. They are an excellent partner.
Marc Fleishhacker
President & COO
Julia B
Support Levels
Wasserman Digital provides tiered support levels to support our customers’ budgets and needs.
SERVICE LEVEL
BRONZE
SILVER
GOLD
Monthly Performance Report
Monthly Performance Report or as needed